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Preston, Lancashire

PR1 3JJ

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Industries /

Field Service

Your field service organisation knows that in your sector, customer satisfaction is the true driver of revenue and growth. Achieving high customer satisfaction - service delivered on time, every time - can be expensive and resource wasting. This is why it's so important your planning teams are given the tools required to plan, visualise and execute work in real-time.

 

Our solutions keep your ahead of your competition and deliver truly effective customer service, in an optimal, cost effective way.

Job & Work Management

All the tools you need for the full work lifecycle - modelled and designed entirely in your business' language

Telematics & Tracking

Manage, analyse and report on data from devices in the field including 100% managed Vehicle Telematics

Dynamic Scheduling & Optimisation

Optimise your organisation with the latest Scheduling & Optimisation processes and technology

Get the competitive edge with lightning fast work management software

In the fast growing and highly competitive Field Service industry, the quality and speed of service provided to customers is critical to your success. Rising staff and fuel costs put pressure on Field Service organisations to deliver outstanding customer service - in a highly competitive sector where customers have a variety of options.

We understand the pressures facing your organisation - and its why we created our completely integrated work management, scheduling and telematics solution. Your business is unique and you need a work management system that moulds itself around your processes and your operating model. Our tech is build to streamline your operations and delight your customers.

Our triad of technology software helps Field Service organisations plan and schedule work with intelligent optimisation features. You'll benefit from a single platform that captures and manages the entire job lifecycle, and integrates seamlessly with your back office systems. Our approach is simplification - and our WorkEngine platform is uniquely design to provide you with the minimum amount of features, tailored to you, to get the job done.

Your back office teams can use our workforce management software to gain insight into the realtime operation, through mobile worker and vehicle tracking and telematics. This data is utilised by dynamic scheduling software to generate optimal plans and assist planners with intelligent decision making. On the ground, technicians and engineers stay connected with mobile technology - capturing data, updating inventory and working seamlessly with the back office. By choosing a provider that can build a complete work management platform around you, your teams will carry out work more optimally, at a lower cost - giving you the competitive edge you need.

Featured Customer Story

A frontier step that has "transformed the way we do business and the service we offer our customers".

Work Management Platform

Dynamic Scheduling

Perform work order scheduling in real time and recalculate plans as the operational landscape changes

Vehicle Tracking

Track and monitor vehicles and assets out in the field, detect journeys and report on asset and fleet utilisation

Job Dispatch

Send work orders to mobile teams and engineers, and complete work out in the field without a network signal

Work Order Management

Manage Work Orders through complex processes - design workflows and codify the processes of work for your organisation

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